Terms & Conditions
Welcome to Hare on the Hill home interior shop. I provide all services to you subject to the following conditions.
All items have been described to the best of my ability. Photos that have been taken are shown to represent the item as best as possible. Sizes are all approximate
A lot of the items are handmade and/or made from natural materials so there may be slight differences to the product photographed.
Hare on the Hill accepts all payments by Credit | Debit | Pay pal.
UK shipping only.
Items will be shipped through Hermes courier. Please allow 3-5 working days for the delivery of your parcel. All items will be tracked. Delivery cost is £4.65 for all orders up to £60.00. Any orders over £60.00 will trigger free delivery.
. All items are tracked and insured. Please note for orders over £100 a signature will
If you are local you are welcome to collect from ‘Hare on the Hill’
Orders will be dealt with 7 days a week and all efforts will be made to process the orders the following day and dispatched by the next business day.
Returns & Exchanges:
Please note to save the tree's we send all invoices via email.
If you are unsatisfied with any item purchased, I offer an exchange or full refund. Please send the item back to Hare on the Hill in its original packaging within 7 days of receiving the item. You will be liable to pay for the return postage unless your item was faulty/damaged. Please note the original postage cost will be non-refundable.
I always check each item/s before they are sent out and ensure adequate packaging. However, if your item/s should arrive faulty or damaged please contact me (details via invoice) within 24 hours of receipt, to enable me to resolve the issue swiftly. I will require photographs to enable me to see the damage and discuss the return with you.
If you are sending an item back for either a refund or exchange, please ensure that the parcel is packaged securely to ensure no damage during transit. Should the item arrived damaged, I may not be able to exchange or refund. I highly recommend using a registered insured courier, as I cannot take responsibility for goods that are lost or damaged during transit.
Refunds will be processed within 48 of receipt.